Technical Customer Support (Remote)

Telecommute

Description

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.


We are looking for a Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so we build the highest value product. We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge.


Job Description:

• Combining technical expertise with customer service to resolve questions and issues.

• Able to communicate clearly in writing for both technical and non-technical people

• Document and build new tools to improve support flows.

• Identify patterns - recommend improvements, and filter our unimportant issues.

• Authoring Success documentation for our customer facing Help Center.

• Assist with successful on-boarding of new customers


Requirements

• Schedule Sunday - Thursday

• Covering US hours, London Hours, or Australia Hours

• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)

• 2+ Years experience in a similar role at another SaaS company

• Excellent organizational and communication skills.

• Detail oriented, to prove this make sure to add to job application headline "I am detailed oriented".

• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.

• Language requirements, English fluency (written and spoken)

• Background in the software industry.


Benefits

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